Shipping & Returns

 

How soon will my order be shipped?

Your items once ordered and paid for will ship out between 2-5 business days.

How will my order be shipped?

We primarily ship USPS Priority Mail.
Once your order has left our facility, USPS typically delivers between 4-6 business days (remember we are based in Hawaii ).

Shipping & Handling charges within the United States

We offer complimentary shipping for retail orders.

International Shipping & Handling charges

$25 for orders totaling up to $100
$35 for orders totaling $101-$200
$45 for orders totaling $201+

Please note that these rates are based on USPS First Class International Parcel and may be subject to change.
It may take up to 4 weeks for delivery (all international orders must go through customs).
Other shipping method are available at higher cost.
Email us at info@olinanaturalbeauty.com for a quote.

Important: We, the seller, are not responsible for customs charges. The buyer is 100% responsible for any fees that might occur.


Order Issues

Please keep in mind that O'lina Natural Beauty products are handcrafted and 100% natural so there can be variations from batch to batch (for example slight changes in color).
If you have received a damaged item, PLEASE contact us right away at info@olinanaturalbeauty.com so that we can make it right for you. We will be happy to replace any damaged items provided they are reported within 48 hours of delivery (emailing us a picture of the damaged item is helpful)
Please note that O'lina Natural Beauty will not be responsible for any additional shipping costs for returns or exchanges.

Returns & Exchanges & Refunds

Due to the nature of our products, we do not accept returns or offer refunds.
We will offer a replacement or a shop credit for certain circumstances.
Please send us an email at info@olinanaturalbeauty.com with any concerns regarding your purchase so we can work something out.
We recommend that you inspect all merchandise immediately upon receipt.
Your happiness is our priority.


Payment

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover and PayPal.